The danger of letting junior staff handle your communications

Holiday marketing goes wrong

This past weekend, I got an email from retailer Eddie Bauer with the subject line “Happy Memorial Day.” Now, last time I checked, Memorial Day is a holiday that commemorates and honors soldiers who have died in battle. It’s a solemn day, meant for reflection, gratitude, and mourning. It is not meant to be a happy occasion.

And Eddie Bauer was hardly alone. Grammarly, purportedly a website/app about proper word usage, also wished its readers a “happy Memorial Day.” And Walgreens, the drugstore, had a TV commercial that wished viewers a happy Memorial Day and sent regards and gratitude to the troops. Again, Memorial Day is not about those currently serving, it is about those who died while serving.

Ivanka Trump’s company got a bit of negative publicity because it tweeted how to make champagne popsicles to “celebrate” Memorial Day. You do not celebrate Memorial Day, you observe it.

These are mistakes and missteps that come from assuming you know something rather than actually knowing it.

These sad examples of holiday marketing show a deep lack of knowledge and understanding. They are mistakes that seem to come from people who have little breadth and depth.  That’s what I mean by junior staff. Junior staff members are not necessarily young, but they are inexperienced, have little knowledge, don’t always understand context, and may make poorly thought out decisions. Junior staff may be aces at the tactics, like posting to social media, but they aren’t versed on strategy and communications goals.

When grownups handle communications

Over the Memorial Day weekend, Budweiser was running a promotion in which a portion of beer sales proceeds would be given to Folds of Honor, a charity that provides educational scholarships to families of fallen service members. In all aspects, this is a smarter and much more appropriate marketing tactic than the Memorial Day greetings listed above. It shows an understanding of the meaning of the holiday, and does something to give back (and thus, honors).  Budweiser gets that people like to have cookouts and drink beer over the long holiday weekend, so it is taking advantage of a behavior and making it be worthwhile both for the bottom line and for what the holiday stands for.

Understand what it means and how it’s best acknowledged

Holidays make easy marketing markers. Every store in this country uses the different holidays to sell something. If it’s Fourth of July, get your flag themed whatever (t-shirts, cakes). If it’s Thanksgiving buy some Pilgrim/turkey themed stuff. There are pastel colors and rabbits to celebrate Easter.

Yet, not all holidays are the same. Some are religious, some are patriotic, some are celebratory and some are solemn. Understanding what the meaning of a holiday is, and how people celebrate or commemorate it, goes a long way in ensuring that you won’t be making a junior-level, major marketing mistake.

Did you notice any Memorial Day marketing missteps? How do you feel about using a solemn holiday like Memorial Day for marketing purposes? Let me know in the comments.


About Deborah Brody

Deborah Brody writes and edits anything related to marketing communications. Most blog posts are written under the influence of caffeine.


3 thoughts on “The danger of letting junior staff handle your communications”

  1. I questioned the tweet of a DC doughnut place. The “junior staff member” at first said it was just the hashtag they were using, which it wasn’t. They must have gone back and re-read their tweet. They ended up deleting their original tweet, coming back with something more appropriate for the day. And inexplicably, they tagged me in the new tweet.

    But I then did a search on “happy memorial day” in Twitter and there seemed to be thousands of them from all sorts of different brands. So it seems we are trying to hold back the ocean. Or correct everyone who uses EST when they mean EDT.

  2. Whenever I get off my duff and write my post about interns and now, the so-called ‘entry level’ positions I keep seeing — as if FOR ME?! — I’ll be linking back to this. Ditto when I update my old holiday marketing post.

    Why is it always the ‘you get what you pay for’ set is the same that doesn’t value experience? And it’s not just the junior – it’s the staff that outsources all of this to AI, to a software program. There’s apps that plan content and holidays so easily fit into that and there’s no one of experience at the helm to set some controls.

    On the on hand, I think almost ANYTHING done by a brand is by definition business and marketing b/c it’s all done w/ intent to build the brand, the rep, and therefore the business. On the other hand, businesses are people, so I’m not offended when they recognize solemn events, provided it’s done respectfully w/ sensitivity. It’s when it is all ‘link, like, share, post, buy, sell!’ that gets me. FWIW.

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